FAQ
How can I contact Couple Pennies Short?
For any inquiries or assistance, feel free to email us at info@couplepenniesshort.com. Our customer service team is committed to providing you with the support you need.
Do you ship worldwide?
Yes, we offer worldwide shipping to ensure that everyone can enjoy our products, no matter where they are located.
Where do you ship from?
Our products are shipped from our partners based in Hong Kong, allowing us to offer a wide range of unique and exciting items.
Can I change or cancel my order?
Due to our commitment to process orders swiftly, we accept changes or cancellations within 12 hours of order placement. Please contact us within this timeframe if you need to make any changes.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments, making it convenient for you to shop with us.
When will my order be processed?
We process orders between Monday and Friday. Orders are typically processed within 1-3 business days from the order date and shipped the following day. Please note, orders are not shipped or delivered on weekends.
How long will it take to receive my order?
Orders may take between 2-4 weeks to arrive due to high demand. We appreciate your patience and strive to deliver your products as quickly as possible.
What if I don't receive my order?
If you have not received your order within 30 days of shipping, you may be eligible for a full refund. Please contact us for assistance.
Will I be charged with customs and taxes?
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may see additional taxes applied to your total at checkout. These are the taxes we collect as per your local jurisdiction. However, when your order is shipped internationally, you may also be subject to import taxes, customs duties, and fees levied by the destination country. These additional charges are beyond our control and must be borne by you. Customs policies vary widely from country to country; therefore, we advise contacting your local customs office for detailed information. Please be aware that customs clearance procedures can cause delays beyond our original delivery estimates.
What if the item(s) I received are defective/incorrect/damaged?
If you encounter any issues with your order, such as receiving incorrect, missing, or defective items, please contact us immediately at info@couplepenniesshort.com with your order number and photos of the items. Our team will work diligently to resolve your case.
When will I receive my refund?
Refunds are processed back to your original method of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receiving the return request. Contact your bank or credit card company for further information on when the credit will be posted to your account.